These days it’s far too easy to complain about rubbish customer service but what should you do when you get great customer service? You see, I believe that the quality of customer service has taken a nosedive in recent years. With the outsourcing of customer-care to call centres etc it’s easy to feel like you’re […]
A fantastic example of great customer service Read More »
Life as a self-employed recruitment specialist can be tough. Caroline Hunt shares tips on how she’s successfully made it through 10 years.
7 top business tips from a successful self-employed recruitment specialist Read More »
RANT ALERT + Biz Lessons!!! Small business owners need to sort themselves out! Over the last month or so, I’ve moved house which means we needed domestic cleaners/end of tenancy cleans, carpet cleaners, window cleaners, gardeners, plumbers, electricians and removal men etc etc. Now I just go to Google and start calling the first one
Small business owners need to sort themselves out… Read More »
I know I didn’t write this so thanks to Glenn Fisher for letting me share this excellent lesson in customer service: The train manager apologises for the coach being cold but gives no indication of a possible solution. Then the audacity kicks in… In his best QVC voice, he goes on to say that, despite
A real-life lesson in customer service Read More »
This great real-life lesson on “How to focus on your customers” was contributed by my good friend Paul Kaerger: “My father-in-law had an issue with his van recently and it had to be recovered to the garage for some work. It took over five hours to get the insurance company and the recovery company to
How to focus on your customers and not your internal problems Read More »
Keeping in touch with customers doesn’t require brain surgery but often has a huge impact on customer retention. Here’s an example of where a couple of companies might have kept me as a client if they’d made more of an effort to keep me happy. Recently I’ve finally finished consolidating my pensions into my SIPP
Don’t do this if you want to keep your customers! Read More »